Talk directly with ace360 Support Team

ace360 Help Center's Agent Profiles

Here four agents are shown separately; you can see their names, languages and shifts at a glance

How ace360 Support shifts work

Shifts are arranged so that responses align across multiple time zones even with 191K+ active users, the routine does not break.

Dhaka, Chattogram and Sylhet users usually send messages at different times, so agents work in 4 shifts a day, and urgent questions are taken first.

1. First shift

   Morning messages show login, app and download problems

2. Second shift

   Questions related to bKash, Nagad and Rocket are handled separately

3. Third shift

   At night, account verification and notification issues are quickly observed

4. Fourth shift

   Finally, open tickets are reconciled to complete the previous day's responses

Communication channels and how to get answers

All three paths show which is easiest to reach and when, clearly laid out in the cards below

Small checklist before contacting ace360

Keep these 5 things handy and work is faster; many Dhaka users follow this.

• Write down your ace360 login name.
• Also tell which device is having the issue.
• If you have a receipt for bKash, Nagad or Rocket, attach it.
• Screenshots help understand the issue.
• If you specify the time, the agent can match quickly.

General Questions

How quickly do you get answers from ace360 Support?

For simple questions, live messages get quick answers; for complex matters, up to 1 business day, especially for verification or account matching.

Can we contact from places other than Dhaka?

Yes, you can, but due to Dhaka-based shifts, the morning and evening arcade responses are the most organized.

What kind of help is available about bKash, Nagad and Rocket?

Assistance with transaction status, receipt matching and correcting incorrect information is available; the agent will tell you exactly what to show.

What should be seen first in ace360 Help Center?

Log in, download and app settings page first; often the solution is found there in 2-3 minutes

If problems occur, which page to return?

First ace360 Login Guide See if needed ace360 App Download Page And About us You can also glance at the page

If you need help, start now

Before speaking with the ace360 Support team, you may download the app, then log in and open the Help Center, and clearly send your question

ace360 Contact, ace360 Help, and ace360 App: these three together make the work easier; for a quick answer, follow the home routine, and if needed, download a new APK

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